In this interactive object, learners read an overview of records management and then classify records as "vital," "important," "useful," or "nonessential" in a drag-and-drop exercise.
Learners listen to effective techniques to successfully interact with customers via the telephone. They also submit their own suggested replies to customers in various scenarios. Topics include general telephone etiquette, dealing with angry callers, working with confused or unsure customers, and managing voicemail. A quiz completes this customer service activity.
Learners read an explanation of the file rules and indexing that have been developed by the Association of Records Managers and Administrators.
Recommended Databases
Academic Search PremierThis link opens in a new windowAcademic Search Premier is the world’s largest scholarly, multi-disciplinary full text database containing full text for nearly 4,500 journals, including more than 3,600 peer-reviewed titles. This collection offers information in nearly every area of academic study including: computer sciences, engineering, physics, chemistry, language and linguistics, arts & literature, medical sciences, ethnic studies, and many more.
B.C. Campus Open Textbook CollectionThis link opens in a new windowSearch for quality open textbooks offered in a variety of digital formats; the first step in adopting open educational resources. Search by subject and download them to your computer
Canadian Legal Information Institute (CanLII)This link opens in a new windowCanLII’s website is recognized as the largest Web resource providing access to legal documents from Canada’s federal, provincial and territorial governments for both legal practitioners and the general public. CanLII is now an essential component of the legal information system in Canada.
eBook CollectionThis link opens in a new windowThe Academic Collection has over 200,000 program-related eBooks from Ebsco, viewable and downloadable online
Open Textbook LibraryThis link opens in a new windowOpen textbooks are textbooks that have been funded, published, and licensed to be freely used, adapted, and distributed. These books have been reviewed by faculty from a variety of colleges and universities to assess their quality. These books can be downloaded for no cost, or printed at low cost. All textbooks are either used at multiple higher education institutions; or affiliated with an institution, scholarly society, or professional organization. The library currently includes 703 textbooks, with more being added all the time.
Open textbooks are textbooks that have been funded, published, and licensed to be freely used, adapted, and distributed. These books have been reviewed by faculty from a variety of colleges and universities to assess their quality. These books can be downloaded for no cost, or printed at low cost. All textbooks are either used at multiple higher education institutions; or affiliated with an institution, scholarly society, or professional organization.
Websites
Access To Justice Network"Canada's connection to the world of law and justice." This site provides information on Canadian law as well as resources for study and teaching.
Beginner's Guide to Island RecordsA brief introduction to how to trace the ownership of a given piece of property. Part of the Island Imagined website.
Canadian Association of ParalegalsCAP is a national association.
The choice of the "paralegal" designation was intended to standardize the various designations used in the job market (legal assistant, legal technician, technical clerk, law clerk, etc.) and to facilitate international exchange with paralegal associations in other countries.
Island ImaginedThe IslandImagined.ca is an online collection of historic maps of Prince Edward Island. The collection's imperative is the preservation and digitization of important geographic artefacts and documents that provide insight into the changing physical and cultural forms of Prince Edward Island. The collection is accessible, interactive and compellingly presented to allow the widest possible number of users ranging from interested members of public, genealogists, academics, geographic professionals as well as teachers and students. The collection features maps, atlases, books, images, and documents from the Prince Edward Island Public Archives and Records Office, the Prince Edward Island Museum and Heritage Foundation, and the Robertson Library at the University of Prince Edward Island. The number of maps in the collection continues to grow
CCOHS: Canadian Centre for Occupational Health and SafetyCanada's national occupational health & safety resource. CCOHS promotes health & safety in the workplace through product information, health reports, training opportunities and much more.
Workers Compensation Board of PEIThis site contains links to the provincial acts and regulations workers and employers on PEI should be aware of , including the Occupational Health & Safety Act and General Regulations, and the Workers Compensation Act.
eBooks
Study Skills StrategiesWhether you're learning in a classroom, online, or even in a book, good study habits are essential. Our lives are busy. It's hard enough to find the time to learn new skills, which means it's that much more important to maximize your efforts and ensure results.
Tools
APA style guideGo here for the most up to date edition on how to reference and format your APA assignments.
Khan AcademyWith a library of thousands of videos and practice exercises covering everything from arithmetic to physics, finance, and history, the Khan Academy is on a mission to help you learn whatever you want, whenever you want, at your own pace.
lingro: The coolest dictionary known to hombre"lingro's mission is to create an on-line environment that allows anyone learning a language to quickly look up and learn the vocabulary most important to them." Enter a website address to make all of words on the page clickable. Click on words you don't know and a definition will pop-up.
Wisc-OnlineThe Wisconsin Online Resource Centre is a digital library of Web-based learning resources called learning objects. These interactive learning objects have been created by instructors from Fox Valley Technical College and other colleges in the Wisconsin Technical College System.